Your questions, Answered

  • A MAIKOZ Grab & Go Smart Fridge is an AI-enabled, unattended retail unit that allows customers to unlock, select products and check out seamlessly, without staff.

    Unlike traditional vending machines, Smart Fridges offer:

    • Open-shelf product visibility

    • Flexible assortment ranging from food and beverages to all types of non-food articles.

    • Frictionless access and payment

    • Real-time connectivity

    Every MAIKOZ Smart Fridge is connected to the MAIKOZ Intelligence Network, turning each unit into part of a larger performance-driven retail system.

  • Smart Fridges are designed for flexible deployment across:

    • Offices & corporate workplaces

    • Hotels & hospitality environments

    • Hospitals & healthcare facilities

    • Universities & campuses

    • Residential buildings

    • Gyms & leisure facilities

    • Retail environments

    They can be installed as:

    • Standalone units

    • Wall-integrated solutions

    • Multi-unit configurations

    • Combined coffee + grab & go setups

    • Branded or clean, neutral designs

    Each format connects to the same central intelligence infrastructure.

  • Customers unlock the fridge using:

    • Bank card

    • Mobile wallet

    • App-based access (where applicable)

    Products are automatically detected when removed.

    Payment is processed digitally and securely.

    There is no cash handling.

    No manual checkout.

    No friction.

    All transactions are tracked in real time and fed into the MAIKOZ Intelligence Network for performance optimisation.

  • Yes.

    MAIKOZ Smart Fridges are modular and customisable:

    • Full exterior wrapping

    • Brand colour integration

    • Logo placement

    • Architectural integration

    • Built-in lobby installations

    • Clean minimal retail presentation

    For hospitality and retail groups, the unit can be aligned with brand guidelines to ensure design coherence and guest experience consistency.

    This is not a box in a corner. It is integrated retail infrastructure.

  • MAIKOZ Smart Fridges use advanced weight-sensor technology to detect product removal.

    Each shelf is equipped with calibrated weight sensors. When a product is removed, the system precisely measures the change in weight and automatically records the item.

    Why weight technology?

    1. It is physics-based, not trust-based.

    Unlike vision-based systems that rely on camera interpretation and image recognition, weight technology measures actual product removal. It records physical change, not visual assumptions. This eliminates ambiguity and reduces the risk of misinterpretation.

    2. It delivers higher operational accuracy.

    State-of-the-art product recognition software typically detects up to 98% of transactions. The remaining margin can lead to customer disputes or, if items are dispensed without proper detection, revenue gaps.

    Weight-based detection captures the physical event itself, ensuring consistent, transaction-level accuracy without visual dependency.

    3. It avoids recurring AI transaction costs.

    AI vision and product recognition systems are often expensive to implement and can incur per-transaction software processing fees.

    Weight-based technology operates without recurring recognition costs, providing predictable and lower long-term operating expenses.

    4. It is more secure and reliable.

    Environmental factors such as lighting conditions, shadows, camera angles, or packaging variations do not affect performance. The system functions independently of visual conditions.

    5. It is simple to deploy and operate.

    • No complex camera calibration

    • No visual recognition training

    • No ongoing AI model adjustments

    • Low operational friction

    The result: higher accuracy, fewer disputes, lower operating costs, and smoother deployment.

  • The system uses secure server-to-server communication.

    If an initial transaction attempt fails due to insufficient balance, the system will automatically retry payment over a period of up to 30 days.

    This significantly increases successful payment recovery rates.

    In practice, most outstanding balances are resolved quickly once funds are available.

    This protects both operator revenue and customer convenience ,without manual intervention.

  • Yes - dynamic pricing is possible and optional.

    MAIKOZ Smart Fridges can support time-based and location-based pricing strategies.

    Through integrated sensors and live sales data, the system can:

    • Analyse buying behaviour

    • Identify high-performing SKUs

    • Detect “hot zones” within the fridge

    • Suggest promotional adjustments

    • Optimise margins

    Insights are delivered directly in the Operator App - including actionable recommendations such as a daily optimisation tip.

    Dynamic pricing is not random discounting. It is structured optimisation driven by real performance data.