Industry: VariousFrom Vending to Smart Retail
How Vending@Work expanded its portfolio with MAIKOZ Smart Retail Infrastructure
Customer Growth Journey
Every MAIKOZ deployment follows the same journey, from identifying an opportunity to building a connected retail network. This project is currently here:
Discover ── Design ── Launch ── Optimise ── ● Expand
Following the successful introduction of the Smart Fridge 600 and Duo 850, Vending@Work is expanding Smart Retail across customer locations while integrating it into its long-term service portfolio.
Next step: Roll out Smart Retail across additional customers and sectors.
The opportunity
For many years, Vending@Work has helped organisations provide convenient food and beverage services in workplaces across the Netherlands.
As customer expectations continue to evolve, organisations increasingly look for fresh food, premium products, self-service convenience and retail experiences that feel more like modern convenience stores than traditional vending.
Recognising this shift, Vending@Work saw an opportunity to expand beyond conventional vending by introducing Smart Retail as a new service within its portfolio.
Rather than replacing its existing expertise, the ambition was to build upon it and create additional value for both existing and future customers.
The challenge
Introducing Smart Retail requires far more than placing a smart fridge.
The new solution needed to integrate seamlessly into existing operations while remaining easy to manage, scalable across multiple customer locations and flexible enough to support different retail concepts.
At the same time, Vending@Work wanted to maintain the operational reliability its customers already trusted.
The MAIKOZ solution
To support this next step, Vending@Work partnered with MAIKOZ.
MAIKOZ supplies the connected Smart Retail Infrastructure, providing everything required to launch and manage a modern unattended retail solution.
The first rollout consists of the Smart Fridge 600 and the Smart Fridge Duo 850, both connected to the MAIKOZ platform for remote management, live inventory visibility, cashless payments and continuous operational insight.
Rather than simply supplying equipment, MAIKOZ provides the infrastructure that enables Vending@Work to introduce an entirely new retail proposition while continuing to operate efficiently.
The Outcome
Today, Vending@Work can offer customers far more than traditional vending.
The new Smart Retail proposition enables organisations to provide fresher assortments, premium food concepts and a significantly improved customer experience while maintaining the operational simplicity expected from an experienced vending partner.
The connected infrastructure also creates a strong foundation for future expansion into new markets and additional retail concepts.
Results
✔ Expanded service portfolio with Smart Retail
✔ Premium customer experience
✔ Greater assortment flexibility
✔ Fully connected retail infrastructure
✔ Scalable platform for future growth
Why this matters
This collaboration demonstrates that Smart Retail is not about replacing traditional vending.
It is about expanding what operators can offer.
By combining years of operational expertise with MAIKOZ Smart Retail Infrastructure, Vending@Work is creating new commercial opportunities while preparing for the next generation of unattended retail.
Every operator has different ambitions. Some want to modernise existing locations. Others want to introduce completely new retail concepts. MAIKOZ provides the connected infrastructure that makes both possible through scalable technology, cloud management, cashless payments and continuous operational intelligence.
Project Overview:Customer: Vending@WorkIndustry: VariousCountry: NetherlandsProducts: Smart Fridge 600 Single, 850 DuoInfrastructure: MAIKOZ Intelligence Network
